How do I contact the Information Technology Services HelpDesk?
- Phone: 951-343-4444
- Email: helpdesk@calbaptist.edu
- Open Support Ticket:
- In-Person: James Building, Room 160
What is my username?
- Students: The 5 or 6 digit student ID number which appears on the 91猫先生 ID card
- Employees:
- Combination of first initial and last name (i.e. 鈥淛smith鈥� = John Smith)
- This can vary in certain circumstances such as duplicate names
What is my email address?
- Students: FirstName.LastName@calbaptist.edu
- If there is a duplicate, then the system will use the middle initial such as JohnL.Smith@calbaptist.edu
- Employees: Jsmith@calbaptist.edu
How can I change my password?
- Go to
- Go to the 鈥淗ome鈥� tab
- Click 鈥淧assword Change鈥�
- Click 鈥淔orgot My Password鈥� and follow the prompts
My name is misspelled (or has changed), how do I go about getting that fixed?
- Students: Fill out the Address and Information Changes form on the University Registrar website under Academic Forms and Resources.
- Employees: Please submit a ticket to Information Technology Services using the contact information shown on the right-hand side of this web page.
Can I forward my 91猫先生 email to my outside email address?
Per the employee and student handbooks, 91猫先生 email (known as LancerMail) is the official means of communications for the University. It is recommended that email be checked frequently. Links to email can be found on Inside91猫先生, calbaptist.edu, and cbuonline.edu.
My internet/phone/cable TV is not working, who do I contact?
Contact your RA (Resident Assistant) or RD (Resident Director) and inform them of the issue. They will report the issue to ITS on your behalf.
How long will I have access to 91猫先生 Blackboard Learn after graduation or once I have withdrawn from the University?
A student Blackboard Learn account will be disabled:
1. 90 days after the date of graduation
OR
2. 90 days after a student鈥檚 last active course enrollment
To regain access to your 91猫先生 Blackboard account, you must be actively enrolled and registered for classes.
How do I obtain past course materials or grades?
To obtain past submitted work or syllabi through Blackboard Learn, please submit a ticket to Information Technology Services using the contact information shown on the right-hand side of this web page.
For prior course grade data, such as a transcript or unofficial transcript, please see the "Transcripts" section on the University Registrar website.
How do I login to the WiFi at 91猫先生?
91猫先生 provides wireless internet access to all Faculty, Staff, and Students. A network is also available to guest users as needed.
Please reference the following resource for steps on logging into the WiFi at 91猫先生: